Power restoration during storms typically follows a priority system. Crews first address situations that pose immediate danger, such as downed power lines or critical infrastructure. Restoration for individual homes may take longer depending on the severity of the damage and the overall demand on crews.

Emergency crews prioritize removing trees that pose immediate safety risks, such as those blocking emergency access routes or damaging homes. Non-emergency cases, such as trees blocking driveways, are addressed afterward, which can cause delays due to the high volume of requests during a storm.

Due to the extremely high volume of calls during the storm, we are experiencing delays in responding to non-emergency requests. Emergency crews are prioritizing life-threatening situations, and while we are doing everything possible to answer and address each call, the demand is overwhelming. We appreciate your patience as we work tirelessly to reach everyone as soon as possible.

Emergency services handle life-threatening situations first, such as rescuing individuals in need of medical care or addressing critical hazards like flooding and fires. Crews are working 24/7, but with the sheer number of calls, non-emergencies are handled as resources allow.